Free shipping over $80+. Standard US Orders only.

FAQ

Frequently Asked Questions
Why is my shipment delayed?

Although we fulfill orders on time, due to COVID-19, carriers may experience shipping delays. Please check your confirmation email for tracking updates.

How can I check the status of my order?

We understand that you want to know when your order will get to you, which is why we will notify you when your order ships. 

What if I did not receive my product(s)?

Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. Lost or stolen packages confirmed to be delivered to the address entered for an order will not become our responsibility for further actions. We recommend that you file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

Can I cancel my order?

We do not accept cancellations. 

Can I exchange or return my order?

We do not offer exchanges at this time. Please make sure you have the correct size(s) and color(s) before finalizing your purchase. ALL SALES ARE FINAL.

Exchanges will only be considered if the wrong products(s) were shipped.  

I received the wrong product, what do I do?

In the unlikely event that the wrong item(s) is shipped to you, we apologize for any inconveniences this has caused. Please contact us via the support page or email at support@assommer.com within 72 hours or 3 days after the package is received to return the product.

Requests will not be accepted if made after 36 hours of receipt.

The item must be returned in the same condition it was received  (unwashed, unworn, and no defects or damages) with tags attached. We will not accept exchanges or proceed with alternative solutions if the product has been worn, washed, or damaged.

If I am authorized for a return and it is received in the original condition, what solutions will you offer?

You will have the following options: 

1)Exchange

*Cannot exceed original purchase amount

*Please include the name, color, and size of the item you you would like sent 

*All replacements are subject to available inventory  

2)Receive a store gift card

*Will only total the previous purchase amount 

3)Request a full refund

*A refund will be processed within 5 business days of receiving returned item. Please Note: Original shipping charges are non-refundable

What payment options are accepted?

We accept all major credit cards, PayPal and ApplePay.

My discount code did not work, what should I do?

 If your purchase is applicable for a discount and it was not processed during checkout, please contact customer support so we can resolve the issue ASAP. Please note: 

Before you complete a payment, all AUTOMATIC (or instant) DISCOUNTS should appear before you finalize your payment. 

However, promotional DISCOUNT CODES must be entered correctly before you checkout in order to apply.

Disclaimer: If you forgot to use a discount code, changes cannot be made to your order after your purchase is confirmed. Additionally, recent orders cannot have new promo discount codes applied after purchase is confirmed.

How do I contact customer service?

Go to the support tab and fill out the form on that page or email us at support@assommer.com. A team member will contact you within 24-48 hours. 

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Fast Shipping

We will fulfill and process shipment item(s) within 2 days 

Statement Collections

We will launch quality collections and do our best to restock your favs

Customer Service

Our support team will provide a satisfactory experience when addressing any concerns 

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