FAQ

Although we fulfill orders on time, due to COVID-19, carriers may experience shipping delays. Please check your confirmation email for tracking updates.

We understand that you want to know when your order will get to you, which is why we will notify you when your order ships. 

Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. Lost or stolen packages confirmed to be delivered to the address entered for an order will not become our responsibility for further actions. We recommend that you file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

We do not accept cancellations. 

We do not offer exchanges at this time. Please make sure you have the correct size(s) and color(s) before finalizing your purchase. ALL SALES ARE FINAL.

Exchanges will only be considered if the wrong products(s) were shipped.  

In the unlikely event that the wrong item(s) is shipped to you, we apologize for any inconveniences this has caused. Please contact us via the support page or email at support@assommer.com within 72 hours or 3 days after the package is received to return the product.

Requests will not be accepted if made after 36 hours of receipt.

The item must be returned in the same condition it was received  (unwashed, unworn, and no defects or damages) with tags attached. We will not accept exchanges or proceed with alternative solutions if the product has been worn, washed, or damaged.

You will have the following options: 

1)Exchange

*Cannot exceed original purchase amount

*Please include the name, color, and size of the item you you would like sent 

*All replacements are subject to available inventory  

2)Receive a store gift card

*Will only total the previous purchase amount 

3)Request a full refund

*A refund will be processed within 5 business days of receiving returned item. Please Note: Original shipping charges are non-refundable

We accept all major credit cards, PayPal and ApplePay.

 If your purchase is applicable for a discount and it was not processed during checkout, please contact customer support so we can resolve the issue ASAP. Please note: 

Before you complete a payment, all AUTOMATIC (or instant) DISCOUNTS should appear before you finalize your payment. 

However, promotional DISCOUNT CODES must be entered correctly before you checkout in order to apply.

Disclaimer: If you forgot to use a discount code, changes cannot be made to your order after your purchase is confirmed. Additionally, recent orders cannot have new promo discount codes applied after purchase is confirmed.

Go to the support tab and fill out the form on that page or email us at support@assommer.com. A team member will contact you within 24-48 hours.